Frequently Asked Questions

I am not going to be able to attend every class. Can I pay for just the ones I am able to attend?


We have single class passes available for most fitness classes provided the class is not sold out. Otherwise, you must pay for the full session from the date you register.




How many are registered in the class I want to register for and will it run?


The best way to ensure a class will run is to register for it. We review the minimum numbers for a class 7 business days before it starts. We do not release registration numbers.




Can I rent a space in the community centre?


Yes! Please see our contact page for details.




Can my child register even if they do not meet the minimum age?


They must meet the minimum age requirement by the end of the program. This is so we can meet the needs of all the children in the program, the youngest as well as the oldest.




When does registration open for the next session?


Summer Camp registration opens the first Tuesday in January. After School programs open registration the first Tuesday in March. Fall registration opens the first Tuesday in September. Winter registration opens the first Tuesday in December. Spring/Summer registration opens the first Tuesday in March.




Can I put up a poster at the Old Town Hall or Brantwood field house?


Yes! We accept posters for any event in Old Ottawa East as long as we have room on the bulliten board. You can drop posters off for consideration at the Old Town Hall office. Posters should not be any bigger than letter size.




Can I post OOE event info on the CAG Facebook page or could you send it out via the CAG eUpdate?


Yes! You can post on the CAG FaceBook Community Noticeboard at www.facebook.com/groups/ottawaeastcag. You can also email your event info to admin@ottawaeastcag.ca to ask for it to be included in the next eUpdate.




When will I know if my class is cancelled?


If a class is cancelled due to below-minimum registrations or other unforseen circumstances, we will email registrants a few days before the class starts.




Can CAG hold me a spot in a class?


Unfortunately we can't hold a spot for anyone without payment and completed registration. Participants can register online 24/7.




I can't afford the price of registration, can CAG provide financial assistance?


Yes, we have financial assistance available for those who live in the community. Please complete the form at www.ottawaeastcag.ca/registration and either email it to admin@ottawaeastcag.ca or drop off at the Old Town Hall.




Can I have a refund?


Refunds can be issued for from the date of the request providing the refund does not take the class below minimum numbers. There is a $10 admin fee ($25 for camps ). For After School refund requests, one full calendar month’s notice is required and the deposit is non-refundable. Parents should contact admin@ottawaeastcag.ca.